We hope that when you "PULL THE TRIGGER" you have a keeper. However, if you purchase an item that doesn't fit just right, wasn't what you were looking for, or you just flat out don't want it, here are some things you can do:
You have 10 days from receiving the item to return it for a refund. Unless there was an error in your shipment or the item is defective, you will be responsible for the shipping costs related to a return. All items must be returned unused, with original packaging and tags.
Undergarments, such as boxers, or items that are placed on or in the mouth, such as calls and bugle tubes, will not be accepted for return or exchange.
Boots must not be worn outside and be in a “like-new” condition, otherwise they will be ineligible for a return and returned to the customer. For fit testing, we recommend wearing the boots inside on carpeted surfaces to prevent surface dust, debris, or dirt from sticking.
If you're looking to exchange for a different size, pattern or color, contact our customer service team by email at [email protected] or by phone at 801-676-9631. Please provide your order number and the desired size or color that you want to exchange for. If we have it in stock, we will run a new order for the desired item and we will take care of the shipping costs to send the package out to you. You can then send the original item back in to us and we will refund the cost of the item when it arrives in our warehouse. If we don't have the item you wish to exchange for, you can send the original item back for a refund of the cost of the product.
To make the return process speedy, it all starts with creating an RMA (Return Merchandise Authorization) number for your item. You can ship the package to us using any shipping service, but please be sure to use a service that provides tracking/delivery confirmation. Until the item arrives at our warehouse, it is not eligible for a refund or replacement.
Simple return process:
We try to work with the best manufacturers in the business. If within the first 10 days after receiving your item, you find the product is defective or it breaks, contact us at [email protected] or 801-676-9631 to request a return authorization number. We'll take a look at the item to determine if it's defective. If your product malfunctions after 10 days, contact us and we will work with the manufacturer to go through the warranty process.
If you "PULL THE TRIGGER" and it’s a misfire because you had buck fever, call us at 801-676-9631 or email us a [email protected] if it’s after hours. We will cancel and refund your order if it has not shipped. If the order has already shipped, please follow our Return Policy to receive a refund. Once an order has shipped, it cannot be canceled.
Backorders? That's like asking for a second shot after the ducks have flown away. When the deal is gone, it's gone.